Returns & Exchanges

At ÖZDEDE SHOP, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our inventory, we offer returns on damaged or incorrect items within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and clear photos of the product and its packaging.

• 2.
  Wait for Approval

  Our quality control team will review your request within 48 hours to ensure it meets our safety and hygiene standards for returns.

• 3.
  Pack the Items

  Once approved, place the unused item in its original packaging to ensure it remains protected during the transit back to our warehouse.

• 4.
  Receive Your Refund

  After we receive and inspect the returned goods, a full refund or replacement will be processed to your original payment method within 5-7 business days.